About Us

 

Source Tattoo Supply began to take shape in January 2015 and over the course of that year relationships were built with suppliers to bring you the most useful and reliable products at a reasonable price.

Source Tattoo Supply has the benefit of a shop of 7 tattooers and 2 piercers testing (and abusing) every product we offer. Also, with many varying styles and tastes we are each on the constant lookout for new and innovative products that we believe will improve our days and our work…and we’d like to pass those things on to you.

If you have question about our products or products you’d LIKE to see us carry, we can be reached 7 days a week.

Payment:  we accept Visa, M/C, Amex, PAYPAL, and e-transfer. Sorry, no interact.

All payment transactions are done through Shopify.com’s secure, encrypted site.

Buyer responsible for payment once processed.

Shipping & Delivery:  

FREE SHIPPING OFFER: is only applicable in Canada. Some products are marked as excluded. Free FedEX Ground shipping is available when spending $200 or more before applicable taxes. Free Shipping will be applied up to $25.

orders typically ship within 24 hours. Tracking information will be provided to you once you order has shipped. **we always recommend air/expedited shipping of pigment during cold weather months**

 

Returns, Repairs, and Exchanges

All return inquiries must be made within 30 days from the date you received your order *with the exception of electronics, electronic accessories, and ink* Read below.

FOR ITEMS $30 OR LESS (before shipping and taxes) we will only issue a credit for the dollar amount of the item on your next order. To receive a credit, please send a description of the damage/defect as well as 3-5 images so we can determine that the issue is a defective product. Once your claim is approved, we will issue you a credit via a one time use discount code for the item total. 

FOR ITEMS $30.01 OR MORE (before shipping and taxes) by manufacturer defect or damage, we require the item be returned for credit or exchange. Machines, power supplies, pens, light boxes and any other electronic devices will be returned on your behalf to the manufacturer for repair or exchange**. Products must be returned with all original parts and packaging.

Items can be returned using the FedEx Return label provided. If unable to use return label, Source Tattoo Supply will only accept return shipments from a service with package tracking. If the item is an exchange, we will issue you a credit via a one time use discount code for the item total (credit excludes return shipping). Once an item is repaired, you are responsible for return shipping. 

**Due to the nature of electronics and electronic accessories such as power supplies, clipcords, pedals, machines, pens, light boxes and any other electronic devices we will only consider the item for a credit when contacted within 7 business days of shipment date.

**All Ink is final sale. We do not accept exchanges on any ink of any kind (with the exception of an incorrect product being shipped to you in which case all other return policies apply). Ink being returned/exchanged must return un-opened and in its’ original packaging.

Please send return inquires to returns@sourcetattoosupply.com

Use: Source Tattoo Supply Inc. and all her employees shall assume no liability and be held as totally harmless in any current or future claims arising from the purchase, use or misuse of our products.

**all prices and terms are subject to change without notice

 

Morals and Ethics: We only sell to professionals. If you are a professional tattooer with a health board approved home studio, we will sell to you. If your shipping address is to anywhere other than a studio name, we will require proof of approval.

 

Tattoo products aren’t for minors (under 18). Sterile processing rules must be followed to reduce the risk of contaminating yourself or your tools. People who are un-trained or who lack the maturity to understand the consequences of failing to do so need to be prevented from accessing our equipment. Do your part.

 

CONTACT US:

info@sourcetattoosupply.com

or

1 855 512 1514 (outside Calgary) or  403 512 1514(local)

*we will reply to all messages within 24hrs