Orders

Do you have a store I can visit?

At the moment, we are an online based store only. As we continue to grow, this will change. You can, however, visit us at numerous tattoo conventions across  Canada. Keep an eye out for where you’ll find us next!

 Do I have to make an account?

No. An account is not required to shop with Source Tattoo Supply, however having an account will come in handy when you make repeat purchases as it saves your shipping information.

Help! I’m a local Calgary Artist and I need supplies today!

Not a problem. Once an order is placed, you are able to make a note on your order to have it rushed. Once your order is submitted to the warehouse, we will contact you to confirm if we are able to fulfill your order in the time you’ve requested (please DO NOT come to pick up your order before you receive a 'pick up times' email)

 Will you save my credit card information?

No. Even though we use a secure method of payment, we do no save any credit card information. You are required to re-enter your credit card information with each transaction.

  

Shipping

How do I get free shipping?

It’s easy! Once you spend $200.00 (before shipping and taxes), you are eligible for free ground shipping**. Enter ‘ freeshipping ‘ in the NOTES section of your order and we will remove shipping charges (up to $25*) for ground shipping from your order.

**Please keep in mind, this offer is for Ground Shipping Only. You will be charged normal shipping prices for Priority Shipments. If your order includes products that are marked as 'excluded from free shipping* we will add a surcharge of $10 per excluded item up to the original shipping cost.

*If your shipping charges exceed $25, the difference will be charged to your order.

What are the shipping cut off times? 

Orders placed before 11am MST will be processed and shipped/ ready for pick up that day (pick up orders are not available Sunday). Orders placed after 11am will be prepared our next business day.

If you are in a rush and need your order as soon as possible, please make a note on the order, or call and we will do our best to try to accommodate your request. 

How long will my shipment take to arrive once I’ve placed my order?

Alberta orders usually arrive within 2-3 business days for ground delivery. Outside of Alberta, orders can be expected to arrive within 5-7 business days for ground delivery.

My Billing address wont work?!

Upon completing your payment process, make sure that you are using the correct billing address. The billing address is the address that the credit card is registered to, which is not always the same as the shipping location.

If you continue to have troubles with your billing address, please contact your credit card company to verify the correct address.

            *Prepaid credit cards activation and registration varies. Please contact your credit card company if you are experiencing difficulties.

 

Who Can Buy?

I tattoo as a hobby in my spare time, am I able to purchase from you?

Source Tattoo Supply only sells to qualified professional Tattoo Artists and Shops. Before the payment for your order is authorized, we make sure that your establishment has a valid business licence and/or that you are health board approved.

 

Customer Service

Am I able to speak with someone who has used the products?

 The Source Tattoo Supply team has combined experience of over 30 years in the tattoo industry. They are fellow tattooers who still tattoo 5-6 days a week and can discuss any products with personal experience. You will always get the quickest response by emailing us at: 

info@sourcetattoosupply.com

 

Sponsored Artists

What is a Sponsored Artist?

Source Tattoo Supply currently has a growing team of sponsored tattoo artists spanning across  Canada. We believe in encouraging and supporting great artists, and we only want them to use the best products to create great work. 

How do I become a Source Sponsored Artist?

Sponsorship is offered to artists who actively use our products and produce top notch work. Sponsors need a very strong online presence and who are active in the convention circuit. See the sponsorship tab for more info and how to apply!