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FAQ's: you asked again (and again)

At least you guys are predictable! Here are answers to our most common FAQ’s:

1)      Q: I keep getting ‘invalid postal code’ when I try to process my CC?          

A: Your credit card postal code needs to be your HOME ADDRESS postal code. Do not click’ same shipping and billing address’. They are usually not the same. Your shipping address is where the box goes (your shop) your billing address is where your CC bill goes (your home).


2)      Q:  My order didn’t go through but you took money out of my account.

A: Don’t worry we didn’t take your money. When you try and process your order, your payment will be pre-authorized (held aside) in your account. Basically, they confirm you have the funds to make the purchase. However, if the order does not process past that point the pre-authorization will still show in your account. The money hasn’t left, it has only been put aside. This hold will release within 24 hours of the order not processing.


3)      Q: Can you tell Canada post my door is the orange one and to knock 3 times so I know it’s them?

A: Unfortunately, we have no control over shipping once your order has been scanned into Canada Post/FedEx system. We do not control delivery routes, times and we have no more insight into tracking your order than you. Usually if there is a delivery problem you will have to open a ticket with the shipping provider.


If we didn't cover anything that you need to know email us!

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